
EXTRA - Can service personnel complain with confidence?
For 9 years in a row the service complaints system has been deemed to not be efficient, effective or fair by the watchdog that oversees it.
But despite that, and some of the high-profile stories of past failures, the Ombudsman says there’s been significant progress and that planned changes can...
EXTRA - Can service personnel complain with confidence?
For 9 years in a row the service complaints system has been deemed to not be efficient, effective or fair by the watchdog that oversees it.
But despite that, and some of the high-profile stories of past failures, the Ombudsman says there’s been significant progress and that planned changes can...