Broadcast rights differ from satellite TV to online streaming.
BFBS delivers up to 16 core TV channels by satellite worldwide, including local timeshift options, all depending on location.
If you can stream video via the internet however, a growing line-up of 40+ channels is available to watch live or on demand.
Refer to our satellite information and rescan pages to check your box is tuned correctly and to read instructions on how to run a rescan.
Level & quality should be in yellow or green.
If the box is tuned correctly, please check cabling at both ends for disconnection or damage.
If you still experience problems, contact UK helpdesk on
+44 20 37504567 or email Se[email protected]
IRDETO 646 The Programme is scrambled
Check card is correctly inserted. If not, re-insert card.
E107-4/E16-4 No permission to view/not fully authorised
Leave on for a couple of hours.
Check display on box matches display on TV
Check LED on remote
Check HMDI cable
For all technical queries, from help with the initial set up to
any unforeseen breaks or interruptions to services, contact the BFBS service desk on +44 (0) 203 750 4567 or email [email protected]
Lines are open Monday to Friday 06:00–20:00 UK time excluding public holidays.